- We require a 50% deposit or 1 night accommodation rate, whichever is the greater. This confirms and secures your booking
- Deposits can be paid by credit card or bank deposit
- A "non-arrival" = NO REFUND
IF WE RE-BOOK YOUR ROOM, 10% HANDLING FEE CHARGED, OTHERWISE THE FOLLOWING APPLIES:
- Less than one week's notice = NO REFUND
- 1 - 2 Week's notice = 25% refund
- 2 - 4 Week's notice = 50% refund
- 4 Weeks or more notice = Handling fee 10%
- No refunds for early departures, unless we can rebook the room, then refund can be considered
0 – 5 Years: R300 per day
6 – 11Years: R400 per day
12 and Up: Full price
Terms & Conditions Other
- No refunds for early departures unless your room can be rebooked.
- We reserve the right to change room numbers if required prior to guests' arrival
- We reserve the right to cancel bookings originating from websites which are not controlled by our booking systems.